Our Practice Charter
All the doctors and staff at both surgeries are committed to achieve high quality services for you, our patients. In return for these standards, we ask that you take responsibility for your side of the bargain. HELP US TO HELP YOU.
Expressing comments, concerns and suggestions
We try to give you the best service possible at all times, but there may be occasions when you feel dissatisfied with the service the practice provides. If this is the case, this practice operates a procedure for the investigation of complaints, and the consideration of suggestions. We hope that you will give us an opportunity of looking into and, if necessary, correcting any problems that may have arisen or mistakes that have been made. Please contact the Practice Manager in writing.
Alternatively, you can call the Community Patient Advice and Liaison Service (PALS). This is a confidential service created to help patients, their families and carers find answers to questions or concerns regarding the care or treatment they receive in community hospital services or community NHS services, and offer information, advice or support if needed.
Tel: Freephone 08000 151 548
If you any complaints regarding the Out of Hours Service please contact:
The Complaints Department
Gloucestershire PCT
1250 Lansdowne Court
Gloucester Business Park
Brockworth
Gloucester
GL3 4AA
Tel No: 0845 658 3800
